The below information outlines the key duties for the position detailed. Celfone Trading prides itself in ensuring that roles provided reflect the up to dates need of the business and also stretches the individuals chosen to carry out these duties.

1. Job Purpose

To ensure the delivery of exceptional customer service standards throughout the store. To represent Celfone in a positive way in providing digital solutions suited to the customer's needs. To accept that customer’s abilities to understand their devices can vary from customer to customer and treat each one as an individual and adapt their style to suit the relevant customer.

2. Main Responsibilities:

● To achieve 100% and above of targets set individually and across the stores as outlined by the Branch Manager,

● To ensure adherence to compliance requirements in all areas of operational activity, company policies and procedures,

● To ensure that the visual presentation of all stores represents the brand image and that all devices are up to date, relevant and accessible & in working order

● To adhere to compliance requirements in all areas of operational activity

● To ensure personal knowledge is up to date especially in light of new releases and product launches & relevant training modules completed.

● To help develop sales opportunities through customer interaction,

● To seek and continuously develop knowledge of competitor activity and local market conditions & identify possible opportunites

● To create a positive environment that results in stable retention and a reduction of labour turnover

● To undertake any other reasonable duties as requested

3. Key Measures

● Targets achieved

● Increased knowledge and accountability

● Evidence of and clear continued process improvement & implementation

4. Key Contacts/Relationships

● External customers

● Directors of the group

● Internal customers across all areas

● Human Resources & Operations

● External auditors / Stakeholders

● Regulatory bodies

● Store colleagues

5. Knowledge, Skills and Experience Needed for the Job

● Proven track record in technical, sales and customer service

● Highly organised with the ability to work in a pressurised environment

● Ability to develop & identify knowledge gaps in yourself

● Previous retail experience in a target/customer service environment

● Experience in working within stakeholder parameters and requirements

● Demonstrate best practice at all times.

6. Behaviours

● Customer focused

● Excellent communicator

● Innovative/Pro-active

● Understands the bigger picture

● Driven to achieve

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